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首页> 外文会议>12th Americas Conference on Information Systems(AMCIS 2006) vol.5 >An Exploratory Study of O rganizational Impacts on BPO using Coordination Theory
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An Exploratory Study of O rganizational Impacts on BPO using Coordination Theory

机译：运用协调理论探索组织对业务流程外包的影响

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摘要

Increasingly organizations are outsourcing their business processes to offshore locations. The goals cited include cost savings, supporting the firm's strategy, supplementing organizational skills and improving process capabilities. Current research indicates that results of Business Process Outsourcing (BPO) are challenging to evaluate and many BPO goals are not measured and/or not fulfilled. Moreover, high technology firms that rely on innovation may face greater adversity when pursuing BPO. This research focuses on such high technology firms and uses Coordination Theory to build a research model to measure the outcome of a BPO on the client using vulnerability, production and coordination costs. Organizational, strategic and process characteristics that impact the success of BPO are explored for high technology organizations that have established offshore BPO. Empirical data is collected to measure strategic profile, organizational profile and process profile along with the BPO costs. The results indicate that for an organization with dynamic processes and a customized market strategy, the BPO outcome will be higher production costs and lower vulnerability and coordination costs. For an organization with a stronger structure, more defined processes and standardized strategy, the impact of a BPO will be higher vulnerability and coordination costs but lower production costs. Long term BPO relationships are recommended for the former organizations and short term contracts for the latter.
机译：越来越多的组织将业务流程外包到离岸地点。引用的目标包括节省成本，支持公司的战略，补充组织技能和提高流程能力。当前的研究表明，业务流程外包（BPO）的结果难以评估，许多BPO目标没有得到衡量和/或实现。此外，依赖创新的高科技公司在追求业务流程外包时可能面临更大的逆境。这项研究的重点是这类高科技公司，并使用协调理论构建了一个研究模型，以利用脆弱性，生产和协调成本来衡量BPO对客户的结果。已建立离岸BPO的高科技组织探索了影响BPO成功的组织，战略和流程特征。收集经验数据以衡量战略概况，组织概况和流程概况以及BPO成本。结果表明，对于具有动态流程和自定义市场策略的组织而言，BPO的结果将是更高的生产成本和更低的脆弱性与协调成本。对于具有更强大的结构，更明确的流程和标准化策略的组织，BPO的影响将是更高的脆弱性和协调成本，但生产成本却更低。建议前者组织具有长期BPO关系，而后者则应具有短期合同。

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