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首页> 外文会议>12th Americas Conference on Information Systems(AMCIS 2006) vol.5 >Does Experience Matter? Sources of Outsourcing Experience and its Impact on Outsourcing Attitude: Empirical Evidence from the German Banking Industry
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Does Experience Matter? Sources of Outsourcing Experience and its Impact on Outsourcing Attitude: Empirical Evidence from the German Banking Industry

机译：体验很重要吗？外包经验的来源及其对外包态度的影响：来自德国银行业的经验证据

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摘要

Previous studies indicate that prior experience of the outsourcer has an impact on the actual outsourcing evaluation. However, the question where this experience derives from remains unanswered. In an empirical analysis with Germany's 200 largest banks it is empirically shown that the level of experience indeed has a significant impact on senior management's attitude towards outsourcing. Furthermore, the analysis of the data reveals that close personal contact with prior outsourcing projects has the highest impact on management's level of experience. Interestingly, no significant impact is observed for indirect sources like former outsourcing experiences within the firm (intra-corporate knowledge), communication with peers and colleagues or the consultation of related business literature and newspapers. This research adds to the understanding of the influential factors which form senior management's cognitive position towards outsourcing. It calls for outsourcing service providers to thoroughly investigate and anticipate the personal history of their negotiating partner. Hers or his level of hands-on outsourcing experience clearly dominates the attitude formation towards outsourcing.
机译：先前的研究表明，外包商的先前经验会对实际的外包评估产生影响。但是，这种经验源自何处的问题仍然没有答案。对德国200家最大的银行进行的经验分析表明，经验水平的确对高级管理层对外包的态度产生了重大影响。此外，对数据的分析表明，与先前外包项目的密切个人联系对管理层的经验水平具有最大的影响。有趣的是，没有观察到间接来源的显着影响，例如公司以前的外包经验（企业内部知识），与同行和同事的沟通或相关商业文献和报纸的咨询。这项研究增加了对影响高级管理层对外包的认知位置的影响因素的理解。它要求外包服务提供商彻底调查和预测其谈判伙伴的个人历史。她或他的实践外包经验水平显然主导着对外包的态度形成。

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