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首页> 外文会议>2001 International ACM SIGGROUP Conference on Supporting Group Work, Sep 30-Oct 3, 2001, Boulder, Colorado, USA >Process Descriptions as Organisational Accounting Devices: The Dual Use of Workflow Technologies
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Process Descriptions as Organisational Accounting Devices: The Dual Use of Workflow Technologies

机译：作为组织会计工具的流程描述：工作流程技术的双重使用

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摘要

Workflow technologies present a problem for CSCW. On the one hand, they are perhaps the most successful form of groupware technology in current use; but on the other, they have been subject to sustained and cogent critiques, particularly from perspective of the analysis of everyday working activities. This leads inevitably to the question: in the face of these critiques, just why and how do workflow technologies prove effective? This paper suggests that part of the solution lies in the fact that workflow technologies play more than one role in organisations, and that, in fact, the success of workflow technologies may have little to do with the typical relationship of those technologies to the accomplishment of everyday work. On the basis of the notion of a dual role for workflow technologies, I lay out a framework for considering the design and analysis of workflow systems that may help to bridge between these two roles.
机译：工作流技术为CSCW带来了一个问题。一方面，它们可能是当前使用的最成功的群件技术形式。但是，另一方面，他们受到了持续和令人信服的批评，尤其是从日常工作活动分析的角度来看。这不可避免地导致了一个问题：面对这些批评，工作流程技术为什么有效？如何证明？本文提出解决方案的部分原因在于，工作流技术在组织中扮演着不仅仅一个角色，而且，事实上，工作流技术的成功可能与这些技术与实现技术的典型关系没有多大关系。日常工作。基于工作流技术双重角色的概念，我提出了一个框架，用于考虑工作流系统的设计和分析，这可能有助于在这两个角色之间架起桥梁。

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