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An Empirical Study on the Software Process

机译:软件过程的实证研究

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摘要

Organizations have to track customer satisfaction and improve their software processes. Although a great deal of effort is expended in understanding what goes on within each of these areas, little effort has been applied to identifying and quantifying the relationships between the two. The objective of this research is to discover and establish potential relationships between the quality of the software process and the software quality, applying the Hypothetico-Dedutive method. The software quality is evaluated from customer satisfaction instead of consider all the associated attributes of a software product. The hypothesis to be tested in this study is "the improvement of the software process increases the quality of the software product." In this article, we describe an ongoing research project conducted in a bank and a software house situated in Portugal. This study uses two years of data to measure the correlation between 18 software process variables and 7 software process attributes. We used the SW-CMM software process model to evaluate the software process capability. Some of the available results allow validating the hypothesis previously formulated.
机译:组织必须跟踪客户满意度并改善其软件流程。尽管花费了大量精力来理解这些领域中每个领域发生的事情,但很少有精力用于识别和量化两者之间的关系。这项研究的目的是发现并建立在软件过程质量和软件质量之间的潜在关系,采用的是假说教学法。从客户满意度评估软件质量,而不是考虑软件产品的所有相关属性。在这项研究中要检验的假设是“软件过程的改进提高了软件产品的质量。”在本文中,我们描述了一个正在进行的研究项目,该项目正在葡萄牙的一家银行和一家软件公司中进行。这项研究使用两年的数据来衡量18个软件过程变量和7个软件过程属性之间的相关性。我们使用SW-CMM软件过程模型来评估软件过程能力。一些可用的结果允许验证先前制定的假设。

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