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首页> 外文会议>2002 Information Resources Management Association International Conference Vol.1; May 19-22, 2002; Seattle, Washington, USA >Designing A Multi-Criteria Group Support System (MCGSS) Using Internet Technology
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Designing A Multi-Criteria Group Support System (MCGSS) Using Internet Technology

机译：使用Internet技术设计多标准组支持系统（MCGSS）

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Group Support Systems (GSS) offer potentially new ways for groups to work together, but most reported usage is still for systems that simply supplement face-to-face meetings. In a recent survey of GSS research (Fjermestad & Hiltz, 1998), the systems most frequently studied are quite unlike those needed by many organizations. Organizations are increasingly glbbal and contain "virtual" components. Previous research has generally occurred in Decision Room environments using LANs, but the Internet enables the system to run asynchro-nously. However, only about 10% of research has studied asynchronous meetings. The GSS must support larger groups with global participations and richer inputs. But 80% of past research limited group size to 10 or fewer. The decisions they support are often complex, requiring many types of expertise and taking considerable time for deliberations. But over half of past studies were limited to one hour or less. Standard graphical interfaces that easier to use but most used older text-based models. Most groups studied had no leader or facilitator. Finally, most studies have used GSS that permitted only simple voting procedures (i.e., a majority rule) or none at all. (Some tasks involved allocation of funds to projects and thus permitted a limited form of proportional voting.) But these voting mechanisms are insufficient to adequately capture everyone's position with larger groups and complex issues. Hammer (1990) argued that we need to re-engineer the workplace, not simply automate existing procedures. The same argument can be applied to the group decision-making processes. Early GSS were largely automation exercises, supporting brainstorming, facilitating anonymity, and compiling simple votes. Using Internet technology, a GSS can be designed to effectively handle larger groups working asyn-chronously. Such a system would offer considerably more value than most GSS studied so far by saving the costs and time of bringing people together.
机译：小组支持系统（GSS）为小组协作提供了潜在的新方法，但是大多数报告的用法仍然是仅用于补充面对面会议的系统。在最近的GSS研究调查（Fjermestad＆Hiltz，1998）中，最经常研究的系统与许多组织所需要的系统完全不同。组织越来越混乱，并且包含“虚拟”组件。以前的研究通常发生在使用LAN的决策室环境中，但是Internet使系统可以异步运行。但是，只有大约10％的研究研究了异步会议。 GSS必须通过全球参与和更多投入来支持更大的群体。但是，过去的研究有80％将小组人数限制在10人以下。他们支持的决策通常很复杂，需要多种专业知识，并且需要花费大量时间进行审议。但是过去一半以上的研究被限制在一个小时或更短的时间内。标准图形界面更易于使用，但大多数使用的是较旧的基于文本的模型。大多数研究小组没有领导者或主持人。最后，大多数研究使用的GSS仅允许简单的投票程序（即多数规则），或者根本不允许。 （有些任务涉及为项目分配资金，因此允许有限的形式的比例投票。）但是，这些投票机制不足以在较大的团体和复杂的问题上充分掌握每个人的立场。 Hammer（1990）认为，我们需要重新设计工作场所，而不是简单地使现有程序自动化。可以将相同的论点应用于群体决策过程。早期的GSS主要是自动化练习，支持集思广益，促进匿名和编写简单投票。使用Internet技术，可以设计GSS来有效地处理较大的异步组。这样的系统通过节省人员聚集的成本和时间，将提供比迄今为止研究的大多数GSS更大的价值。

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