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Applying theory of constraints in administrative process: An experiment from the U.S. government

机译:约束理论在行政程序中的应用:美国政府的一项实验

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U.S. Federal Government contracting has continually been assailed for waste and inefficiency. After a failed technological solution from Enterprise Resource Planning (ERP) procurement, and several insufficient operational solutions such as Lean Six Sigma to improve process efficiency, senior management at United States Supply Services1 (USSS) turned to the Theory of Constraints (TOC) after learning about its success in manufacturing. Over a two year period of 2008–2010, for the thirteen TOC implemented procurement divisions there was an average of a 46% improvement in contract award rates while in the three control divisions the improvement was only 8%. It was also found that information transparency, the ability to see how a product is transformed in the supply chain, is a key element of TOC success. This research adds to the TOC body of knowledge by showing its effectiveness in an administrative system in one of the largest Federal Government contracting organizations and the results can be generalizable to other public and private sectors.
机译:美国联邦政府的合同合同一直因浪费和效率低下而受到攻击。在企业资源计划(ERP)采购中的技术解决方案失败之后,以及几个不足的运营解决方案(例如,精益6西格玛,无法提高流程效率)之后,美国供应服务 1 (USSS)的高级管理层转向约束理论(TOC),了解其在制造业中的成功经验。在2008年至2010年的两年中,TOC实施的13个采购部门的合同授予率平均提高了46%,而三个控制部门的合同授予率仅提高了8%。还发现,信息透明性(查看产品如何在供应链中进行转换的能力)是TOC成功的关键要素。这项研究通过展示TOC在最大的联邦政府签约组织之一的行政系统中的有效性,增加了TOC的知识体系,其结果可以推广到其他公共和私营部门。

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