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A QFD-based methodology to support Product-Service design in manufacturing industry

机译:基于QFD的方法论可支持制造业的产品服务设计

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Recently manufacturing enterprises are challenged by the transition from product-centered solutions to the new concept of Product-Service System (PSS). However, designing a new PSS implies the definition of new specifications and the integration of the necessary assets to create a coherent system. This paper presents a QFD-based methodology to support manufacturing companies moving from products to services by focusing on product-service design. It starts from the analysis of the target market and customer needs, and correlates them with the functionalities and with the assets offered by the company ecosystem. The method is validated on a real case study where a white goods producer wants to innovate its business by service-based solution. Assets are virtualized and selected with the final scope to design a highly sustainable PSS. The case study considers the design of a predictive maintenance service for dryers, which includes the product enhanced with advanced HW and SW components, a remote service for product monitoring and data elaboration, and a web / mobile application for customer interaction and service provisioning.
机译:最近,制造企业面临着从以产品为中心的解决方案到新的产品服务系统(PSS)概念的挑战。但是,设计新的PSS意味着要定义新的规范,并整合必要的资产以创建一个连贯的系统。本文提出了一种基于QFD的方法,通过专注于产品服务设计来支持制造公司从产品转向服务。它从对目标市场和客户需求的分析开始,并将它们与功能和公司生态系统提供的资产相关联。该方法在一个实际案例研究中得到了验证,在该案例中,白色家电生产商希望通过基于服务的解决方案来创新其业务。对资产进行虚拟化并在最终范围内进行选择,以设计高度可持续的PSS。该案例研究考虑了干衣机预测性维护服务的设计,其中包括采用高级硬件和软件组件增强的产品,用于产品监视和数据制作的远程服务以及用于客户交互和服务提供的Web /移动应用程序。

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