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Acceptance and use of technology evaluation on insurance data processing system (Care Tech): A case study on insurance company in Indonesia

机译:保险数据处理系统(Care Tech)的技术评估的接受和使用:以印度尼西亚保险公司为例

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摘要

Insurance data processing system used by PT. Asuransi Takaful Umum is a system Care Tech. Care Tech System is a system designed for general data processing such as vehicle insurance, fire, property, and others with a web-based base that can be accessed online. During implemented since October 2013, Care Tech system has not been evaluated in terms of user acceptance. The purpose of this study was to determine the factors that influence user acceptance Care Tech system and also provide recommendations to the company PT. Asuransi Takaful Umum which can be used as a decision-making for the development of the next system. This study uses a model to evaluate the Unified Theory of Acceptance and Use of Technology (UTAUT). Variables used in this research that performance expectancy, effort expectancy, social influence, facilitating conditions and behavioral intention. Tests conducted variables include validity, reliability, normality test, multicollinearity, heteroscedasticity test and multiple linear regression tests using the tools of IBM SPSS version 22 and Ms. Excel 2007. The results of this study showed that the variables of performance expectancy, effort expectancy, social influence significant effect on the dependent variable is behavioral intention. While variable conditions facilitating no significant effect on the dependent variable behavioral intention.
机译:PT使用的保险数据处理系统。 Asuransi Takaful Umum是一个系统护理技术。 Care Tech System是一个用于一般数据处理的系统,该系统具有可在线访问的基于Web的基础,例如车辆保险,火灾,财产等。自2013年10月实施以来,尚未对Care Tech系统进行用户认可度评估。这项研究的目的是确定影响用户接受Care Tech系统的因素,并向PT公司提供建议。 Asuransi Takaful Umum可以用作开发下一个系统的决策。本研究使用模型来评估技术的接受和使用统一理论(UTAUT)。本研究中使用的变量包括预期绩效,预期工作量,社会影响力,促进条件和行为意图。使用IBM SPSS 22版和Excel 2007的工具,进行的测试变量包括有效性,可靠性,正态性测试,多重共线性,异方差测试和多重线性回归测试。这项研究的结果表明,性能预期,努力预期,社会影响力对因变量的显着影响是行为意图。虽然可变条件不会对因变量的行为意图产生重大影响。

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