Method to Evalaute Manuals and Onlien Help

机译：评估手册和在线帮助的方法

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In these testing times when time to market for software is constantly diminshing, the demand to make manuals and online help targeted, faster, chepaer and better is a tall order. While methods and tools are being constaintly developed to help us do our work faster, nad better, measuring the quality of the written word remains a deficient arena. Technical Communications gurus advocate methods like surveys and usability to make better end products. However, this requires good infrastructure and management support to carry out. This paper provides a method to evaluate technical manuals and online help for software products. It discusses how you can gauge a mnaual's quality and suggests a method to quantify its effectiveness. It is cheap to implement and is customizable for your organization. All you need is good knowledge of your audience, and some faith and persistence!

机译：在软件上市时间不断减少的这些测试时期，对手册和在线帮助进行有针对性，更快，更便宜和更好的需求是一个很高的要求。尽管不断开发方法和工具来帮助我们更快，更好地完成工作，但是衡量书面文字的质量仍然是一个不足的领域。技术交流专家建议采用调查和可用性等方法来制造更好的最终产品。但是，这需要良好的基础架构和管理支持才能进行。本文提供了一种评估软件产品的技术手册和在线帮助的方法。它讨论了如何评估运动员的素质，并提出了一种量化其有效性的方法。它实现起来便宜，并且可以为您的组织定制。您所需要的只是您的听众的丰富知识，以及一定的信念和毅力！

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来源
《46th annual conference : River of communication : 1999 proceedings》|1999年|p.204-206|共3页
会议地点 Cincinnati OH(US)
作者
Raji Santhanam;
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原文格式 PDF
正文语种 eng
中图分类自动化技术、计算机技术;
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Method to Evalaute Manuals and Onlien Help

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