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User Satisfaction and Product Design: A Systematic Approach

机译：用户满意度和产品设计：系统的方法

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摘要

This paper presents a systematic approach to developing models that relate subjective user satisfaction to product design variables. It is assumed that the user satisfaction depends on how the human interface of a product is designed. Various dimensions of the user satisfaction were classified and modeled by using design variables. Design variables were obtained by decomposing the human interface of a product in a systematic manner. Statistical techniques were used for model building. Consumer products such as audio/visual, office chairs, and cellular phones were analyzed to demonstrate the usefulness of the approach suggested in this study. Resulting models can be used to help designers identify important design variables and predict subjective user satisfaction.
机译：本文提出了一种开发模型的系统方法，该模型将主观用户满意度与产品设计变量相关联。假定用户满意度取决于产品人机界面的设计方式。使用设计变量对用户满意度的各个维度进行分类和建模。通过系统地分解产品的人机界面来获得设计变量。统计技术用于模型构建。分析了诸如音频/视频，办公椅和移动电话之类的消费产品，以证明本研究中建议的方法的有用性。结果模型可用于帮助设计人员识别重要的设计变量并预测主观用户满意度。

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