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Change of selected attitudes of bank employees in Slovakia

机译：斯洛伐克银行雇员的某些态度变化

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摘要

Aim of the article was to examine the relationship between the bank employees in Slovakia and the employers, their relationship to the clients, evaluation of their own productivity and the change of the attitude during the crisis. Attitudes of bank employees were investigated in a questionnaire survey and obtained results were verified by structured interviews. The research was conducted in two stages, in 2008 on a sample of 49 respondents and in 2012 on a sample of 116 respondents. Research results were confronted by those of 23 bank managers who have been working in headquarters of Slovak banks through structured interviews (in 2012 there were 13 interviews and there were 10 interviews in 2008). The change of attitudes of bank employees was statistically evaluated by the test of conformity of two units. The research indicates that employees of banks in Slovakia are not sufficiently loyal to the bank they work for. In 2012, the number of employees who have been proud of their bank in comparison to 2008 has decreased significantly. The crisis brought about deterioration in relation to employee acceptance of client needs. To meet needs of the client's interest has decreased significantly in 2012 compared to 2008. When comparing the year 2008 to 2012, in 2012 the number of respondents who pointed to their own weaknesses in their productivity has increased and the number of respondents who stated the productivity provision on the level of 20% has increased, too.
机译：本文的目的是研究斯洛伐克银行雇员与雇主之间的关系，他们与客户的关系，评估他们自己的生产力以及在危机期间态度的变化。通过问卷调查调查了银行员工的态度，并通过结构化访谈验证了所得结果。该研究分两个阶段进行，2008年对49位受访者进行抽样，2012年对116位受访者进行抽样。一直在斯洛伐克银行总部工作的23位银行经理通过结构化访谈面对研究结果（2012年进行了13次访谈，2008年进行了10次访谈）。银行员工态度的变化通过两个单位的一致性检验进行统计评估。研究表明，斯洛伐克的银行员工对自己工作的银行不够忠诚。与2008年相比，2012年以银行为荣的员工人数大幅减少。危机导致员工接受客户需求方面的情况恶化。与2008年相比，2012年满足客户利益的需求显着下降。2012年与2008年进行比较时，2012年指出自己生产力不足的受访者人数有所增加，并且指出生产力的受访者人数有所增加。 20％水平的规定也增加了。

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