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首页> 外文会议>American Society for Quality (ASQ)'s 57th Annual Quality Congress May 19-21, 2003 Kansas City, Missouri >Corporate Governance: Quality at the Top
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Corporate Governance: Quality at the Top

机译：公司治理：质量第一

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Good governance is often observed in its absence - the failure of business leadership to provide adequate due diligence or responsible oversight. In recent years abuse of the top leadership positions of public companies has lead to escalating emphasis on issues related to shareholder responsibility, corporate ethics, and executive compensation. In response to the recent Enron - ArthurAndersen and the Worldcom crises, there has been a call for reform in administration of governance with an emphasis on increasing ethical behavior of management and avoidance of conflict of interest among the competing corporate stakeholders. This interest has focused on corporate reform in both public and private sectors for the way that top executives and board members are held accountable. This call for transformation in the 'rules of governance' is projected to grow as dissatisfaction with the execution of governance provides justification to focus attention on the issue: what is good governance? Good governance delivers benefits to each organizational stakeholder - but the question that is debated is which stakeholder rights are most significant. Good governance plays an important role in the process of assuring customer satisfaction with the management of business in all areas from the flawless manufacture of products and consistent execution of services. It also assists in assuring employee satisfaction with such issues as equitable distribution of fair compensation packages and security of the work environment. The way an organization is governed particularly assures the shareholders that management will make all decisions at 'arms length' and consider ownership's fiduciary interests as a priority. In short, governance defines the value context of the organization and shapes the direction of its mission while setting the long-term business perspective for ethical conduct and effective public responsibility. This paper focuses on the role of quality as a management practice for establishing and implementing processes that support good corporate governance and assure long-term, mutual success for all stakeholders in the modern corporation.
机译：经常会在缺乏良好治理的情况下观察到这种情况-企业领导层未能提供足够的尽职调查或负责任的监督。近年来，对上市公司最高领导职位的滥用导致对与股东责任，企业道德和高管薪酬有关的问题的重视程度逐步提高。为了应对最近的安然-亚瑟·安徒生危机和Worldcom危机，人们呼吁进行治理管理改革，重点是加强管理的道德行为并避免竞争的公司利益相关者之间的利益冲突。这种兴趣集中在公共部门和私营部门的公司改革上，以使高级管理人员和董事会成员承担责任。随着人们对治理执行的不满，有理由将注意力集中在以下问题上：“善治”是什么？良好的治理可以为每个组织的利益相关者带来好处-但是争论的问题是，哪些利益相关者权利最重要。从无缺陷的产品生产和一致的服务执行，良好的治理在确保客户对所有领域的业务管理的满意度的过程中起着重要的作用。它还有助于确保员工对公平分配的公平待遇和工作环境安全等问题感到满意。组织的治理方式特别向股东保证，管理层将“公平地做出所有决定”，并将所有权的信托利益作为优先事项。简而言之，治理定义了组织的价值背景，并确定了其使命的方向，同时为道德行为和有效的公共责任设定了长期业务前景。本文着重讨论质量作为管理实践的作用，以建立和实施支持良好公司治理的流程，并确保现代公司中所有利益相关者的长期，共同成功。

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