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首页> 外文会议>ASQ(American Society for Quality)'s 56th Annual Quality Congress May 20-22, 2002 Colorado Convention Center >FOCUSED SELF ASSESSMENT: DIAGNOSING, PRIORITISING AND IMPROVEMENT
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FOCUSED SELF ASSESSMENT: DIAGNOSING, PRIORITISING AND IMPROVEMENT

机译：重点自我评估：诊断，确定优先级和改进

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摘要

The authors present and discuss a new type of questionnaire to be used for what we call "Focused Self-Assessment". The questionnaire has been designed in co-operation with a big service company (Post Denmark) with almost 30,000 employees. The company has used the questionnaire two times ― a first time in 1997 - when it was decided to start up a company-wide quality improvement process ― and a second time in 1999, when the process had lasted for 2 years. The questionnaire was designed to follow EFQM's Excellence Model. The idea of Focused Self-Assessment is to focus the self-assessment process on the vital few instead of the trivial many opportunities for improvement. Some results by using the questionnaire will be presented. The survey approach to self-assessment is described and data from a benchmarking study of European post offices is used. In the end a comparison between different estimation procedures for important weights is made.
机译：作者介绍并讨论了一种新型的调查表，该调查表可用于我们所谓的“重点自我评估”。该问卷是与一家大型服务公司（丹麦邮政公司）合作设计的，该公司拥有近30,000名员工。该公司已经使用了两次调查表-第一次是在1997年-决定启动公司范围内的质量改进流程-两次是在1999年，该过程持续了2年。该问卷的设计遵循EFQM的卓越模型。集中自我评估的思想是将自我评估过程集中在少数几个重要问题上，而不是琐碎的许多改进机会上。通过问卷调查将得出一些结果。描述了一种用于自我评估的调查方法，并使用了来自欧洲邮局的基准研究得出的数据。最后，对重要权重的不同估计程序进行了比较。

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