The Industrial Practice of ITIL Implementation in Medium-Sized Enterprises

机译：中型企业实施ITIL的行业实践

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The Information Technology Infrastructure Library (ITIL) is becoming more and more important for IT service management in the industrial and administrative sector. Service operation as one of the five ITIL core processes provides guidance for delivery and control of IT services at agreed quality levels. Main purpose of this paper is to contribute to the aspect of industrial practice of ITIL implementation in small and medium-sized enterprises. Therefor a case study of an ITIL service operation implementation is explained and analyzed.

机译：信息技术基础架构库（ITIL）对于工业和行政部门中的IT服务管理越来越重要。服务运营作为五个ITIL核心流程之一，为商定质量水平下的IT服务交付和控制提供了指导。本文的主要目的是为中小企业实施ITIL的行业实践做出贡献。因此，将解释和分析ITIL服务操作实现的案例研究。

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来源
《Business information systems workshops》|2013年|124-135|共12页
会议地点 Poznan(PL)
作者
Philipp Schmidtbauer; Kurt Sandkuhl; Dirk Stamer;
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University of Rostock, Institute of Computer Science Albert-Einstein-Str. 22, 18059 Rostock, Germany;

University of Rostock, Institute of Computer Science Albert-Einstein-Str. 22, 18059 Rostock, Germany;

University of Rostock, Institute of Computer Science Albert-Einstein-Str. 22, 18059 Rostock, Germany;

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正文语种 eng
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The Industrial Practice of ITIL Implementation in Medium-Sized Enterprises

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