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Refining Process Models through the Analysis of Informal Work Practice

机译：通过非正式工作实践分析完善流程模型

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The work presented in this paper explores the potential of leveraging the traces of informal work and collaboration in order to improve business processes over time. As process executions often differ from the original design due to individual preferences, skills or competencies and exceptions, we propose methods to analyse personal preferences of work, such as email communication and personal task execution in a task management application. Outcome of these methods is the detection of internal substructures (subtasks or branches) of activities on the one hand and the recommendation of resources to be used in activities on the other hand, leading to the improvement of business process models. Our first results show that even though human intervention is still required to operationalise these insights it is indeed possible to derive interesting and new insights about business processes from traces of informal work and infer suggestions for process model changes.

机译：本文介绍的工作探索了利用非正式工作和协作的痕迹来改进业务流程的潜力。由于由于个人喜好，技能或胜任力和例外情况，流程执行通常与原始设计不同，因此，我们提出了一些方法来分析个人的工作偏好，例如电子邮件通信和任务管理应用程序中的个人任务执行。这些方法的结果是一方面检测活动的内部子结构（子任务或分支），另一方面建议对活动中使用的资源进行建议，从而改善了业务流程模型。我们的第一个结果表明，即使仍然需要人工干预来实现这些见解，确实有可能从非正式工作的痕迹中得出有关业务流程的有趣且新的见解，并推断出流程模型更改的建议。

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来源
《Business process management》|2011年|p.116-131|共16页
会议地点 Clermont-Ferrand(FR);Clermont-Ferrand(FR)
作者
Simon Brander; Knut Hinkelmann; Bo Hu; Andreas Martin; Uwe V. Riss; Barbara Thonssen; Hans Priedrich Witschel;
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作者单位

University of Applied Sciences Northwestern Switzerland (FHNW),Riggenbachstr. 16, 4600 Olten, Switzerland;

University of Applied Sciences Northwestern Switzerland (FHNW),Riggenbachstr. 16, 4600 Olten, Switzerland;

SAP AG, Walldorf, Germany;

University of Applied Sciences Northwestern Switzerland (FHNW),Riggenbachstr. 16, 4600 Olten, Switzerland;

SAP AG, Walldorf, Germany;

University of Applied Sciences Northwestern Switzerland (FHNW),Riggenbachstr. 16, 4600 Olten, Switzerland;

University of Applied Sciences Northwestern Switzerland (FHNW),Riggenbachstr. 16, 4600 Olten, Switzerland;

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原文格式 PDF
正文语种 eng
中图分类商业企业组织与管理;
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8. Formalization and Transformation of Informal Analysis Models into Executive REFINE (trademark) Specifications. [R] . Boom, M. M., Mallare, B. D. 1992

机译：非正式分析模型的形式化和转换为执行REFINE（商标）规范。

Refining Process Models through the Analysis of Informal Work Practice

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