A Methodology of Persona-centric Service Design

机译：以人为本的服务设计方法论

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Department of System Design, Tokyo Metropolitan University, Japan In order to clarify the customer's inclination and provide them with better services, the persona-scenario method has been accepted in Requirements Engineering. A CAD tool proposed in Service Engineering also adopts persona-scenario and focuses on denoting and visualizing the quality factors in service receivers. However, the process of service development with persona has not been fully discussed yet. This paper proposes a methodology to identify the boundary of a whole service system with role and user personas, and formalize the procedure of service development with them. The methodology in service development is exemplified through e-leaming services.

机译：日本东京都市大学系统设计系为了阐明客户的意愿并为他们提供更好的服务，角色场景方法已被需求工程所接受。服务工程中提出的CAD工具也采用了角色场景，并专注于表示和可视化服务接收者中的质量因子。但是，关于角色开发服务的过程尚未完全讨论。本文提出了一种方法来确定具有角色和用户角色的整个服务系统的边界，并用它们正式化服务开发过程。服务开发中的方法以电子学习服务为例。

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来源
《CIRP design conference on competitive design; 20090330-31; Cranfield(GB)》|2009年|P.541-546|共6页
会议地点 Cranfield(GB)
作者
S. Hosono; M. Hasegawa; T. Hara; Y. Shimomura; T. Arai;
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作者单位

Service Platforms Research Laboratories, NEC Corporation, Japan;

Service Platforms Research Laboratories, NEC Corporation, Japan;

Department of Precision Engineering, The University of Tokyo, Japan;

Department of System Design, Tokyo Metropolitan University;

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会议组织
原文格式 PDF
正文语种 eng
中图分类系统设计;
关键词
user centric design; requirements engineering; service engineering; CAD;

机译：以用户为中心的设计;需求工程;服务工程; CAD;

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专利

1. A flexible and value-added system design methodology for customer-oriented services -Shifting paradigm from function-oriented to information-oriented design- [J] . Mitsuo Nagaoka, Hiroaki Kuroki NTT R&D . 1998,第8期

机译：面向客户的服务的灵活，增值的系统设计方法-将范式从面向功能的设计转变为面向信息的设计-
2. Healthcare service quality: a methodology for servicescape re-design using Taguchi approach [J] . Rejikumar G., Aswathy Asokan Ajitha, Malavika S. Nair, The TQM Journal . 2019,第4期

机译：医疗保健服务质量：使用Taguchi方法提供服务的方法
3. Service Design: An Introduction to a Holistic Assessment Methodology of Library Services [J] . Marquez Joe, Downey Annie Weave: Journal of Library User Experience . 2015,第2期

机译：服务设计：图书馆服务整体评估方法论简介
4. A Methodology of Persona-centric Service Design [C] . S. Hosono, M. Hasegawa, T. Hara, CIRP design conference on competitive design . 2009

机译：以人为本的服务设计方法
5. Mixed methods embedded design in medical education, mental health and health services research: A methodological analysis. [D] . Zhang, Wanqing. 2011

机译：混合方法嵌入设计在医学教育，心理健康和保健服务研究中的应用：方法论分析。
6. Design Methodology of Microservices to Support Predictive Analytics for IoT Applications [O] . Sajjad Ali, Muhammad Aslam Jarwar, Ilyoung Chong 2018

机译：支持物联网应用预测分析的微服务设计方法
7. A Methodology of Persona-centric Service Design [O] . Hosono S., Hasegawa M., Hara T., 2009

机译：以人为本的服务设计方法论

A Methodology of Persona-centric Service Design

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