The Research of Evaluation and Index System Based on IT Enterprise Service Capability

机译：基于IT企业服务能力的评价指标体系研究。

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With SSME proposed by IBM, It gradually becomes the hot spot about the IT service research. Through to ITIL, CMM, service quality and the service productivity theory research, the article proposed the IT service capability idea, set up IT enterprise service capability evaluation system and analyze it, finally prospected the future researches.

机译：随着IBM提出的SSME，它逐渐成为IT服务研究的热点。通过对ITIL，CMM，服务质量和服务生产率理论的研究，提出了IT服务能力的构想，建立了IT企业服务能力评价体系并进行了分析，最后展望了未来的研究方向。

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来源
《e-Business Engineering, 2009. ICEBE '09》|2009年|541-544|共4页
会议地点 Macau(CN);Macau(CN)
作者
Fang Zhiyuan; Zhao Lin; Shao Zixuan;
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原文格式 PDF
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关键词
IT enterprise; evaluation system; service capability;

机译：IT企业；评估体系；服务能力;

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The Research of Evaluation and Index System Based on IT Enterprise Service Capability

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