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THE BOUCHARD-120 AND CHALK POINT SPILL RESPONSES: OBJECTIVES AND PERFORMANCE METRICS

机译:BOUCHARD-120和粉笔点溢出响应:目标和性能指标

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摘要

Oil spills present a chronic threat to the environmental security of most major ports. While mitigation of the risk of oil spills should include prevention, major oil spills remain periodic occurrences. Consequently, spill preparedness and response are critical aspects of minimizing the damage caused by spills. Nonetheless, any major spill response engages multiple stakeholder and public groups that may have different objectives. Currently, spill managers must balance conflicts in the midst of a crisis using ad hoc or heuristic approaches that may be difficult to justify or communicate. Public expectations are particularly challenging to manage. In some cases, the spill response may be perceived as a failure despite the response agency's best efforts. A systematic approach to stating varied spill objectives and tracking progress may result in better management and communication and improve the credibility of spill managers. This research studies two separate spill incidents to reveal the different types of objectives held by engaged personnel and the ways that they assess the progress of the response. A total of 30 interviews are conducted and interpreted using a grounded theory approach to reveal salient objectives. Where possible, metrics relating to these objectives are elicited and the results for each spill compared. Although the quality of the study metrics is not examined in detail, we find that some spill objectives are more readily stated in terms of performance metrics than others, suggesting that spill managers may benefit from greater guidance on how to gauge progress or set goals in areas such as protection of public health and safety or mitigation of sociopolitical or economic impacts.
机译:漏油对大多数主要港口的环境安全构成了长期威胁。减少漏油风险应包括预防措施,但主要漏油事件仍会定期发生。因此,泄漏的准备和响应是最大限度地减少泄漏造成的损害的关键方面。但是,任何重大的泄漏应对措施都会吸引目标可能不同的多个利益相关者和公共团体参与。当前,泄漏管理人员必须在危机之中使用可能难以证明或传达正当理由的临时或启发式方法来平衡冲突。公众的期望尤其难以管理。在某些情况下,尽管应急机构做出了最大努力,但泄漏应急响应仍可能被视为失败。用系统的方法陈述不同的泄漏目标并跟踪进度可能会导致更好的管理和沟通,并提高泄漏管理者的信誉。这项研究研究了两个单独的泄漏事件,以揭示敬业人员所拥有的不同目标类型以及他们评估响应进度的方式。使用扎根的理论方法进行并解释了总共30项访谈,以揭示重要目标。在可能的情况下,得出与这些目标有关的度量标准,并比较每次泄漏的结果。尽管未详细研究研究指标的质量,但我们发现,在绩效指标方面,某些泄漏目标比其他指标更容易陈述,这表明泄漏管理人员可能会从如何衡量进度或设定领域目标方面获得更多指导而受益例如保护公共健康和安全,或减轻社会政治或经济影响。

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