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Performance Measurement for Supply Chain Management and Evaluation Criteria Determination for Reverse Supply Chain Management

机译：供应链管理的绩效衡量和逆向供应链管理的评估标准确定

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摘要

Today, since customers are able to obtain similar-quality products for similar prices, the lead time has become the only preference criterion for most of the consumers. Therefore, it is crucial that the lead time, i.e., the time spent from the raw material phase till the manufactured good reaches the customer, is minimized. This issue can be investigated under the title of Supply Chain Management (SCM). An efficiently managed supply chain can lead to reduced response time for customers. To achieve this, continuous observation of supply chain efficiency, i.e., a constant performance evaluation of the current SCM is required. Widely used conventional performance measurement methods lack the ability to evaluate a SCM since the supply chain is a dynamic system that requires a more thorough and flexible performance measurement technique. Balanced Scorecard (BS) is an efficient tool for measuring the performance of dynamic systems and has a proven capability of providing the decision makers with the appropriate feedback data. In addition to SCM, a relatively new management field, namely reverse supply chain management (RSCM), also necessitates an appropriate evaluation approach. RSCM differs from SCM in many aspects, i.e., the criteria used for evaluation, the high level of uncertainty involved etc., not allowing the usage of identical evaluation techniques used for SCM. This study proposes a generic Balanced Scorecard to measure the performance of supply chain management while defining the appropriate performance measures for SCM. A scorecard prototype, ESCAPE, is presented to demonstrate the evaluation process.
机译：如今，由于客户能够以相似的价格获得质量相似的产品，因此交货时间已成为大多数消费者的唯一偏好标准。因此，至关重要的是，使交货时间，即从原材料阶段到制成品到达客户所花费的时间最小化。可以在供应链管理（SCM）标题下调查此问题。有效管理的供应链可以减少客户的响应时间。为此，需要持续观察供应链效率，即对当前SCM进行持续的性能评估。广泛使用的常规绩效评估方法缺乏评估SCM的能力，因为供应链是一个动态系统，需要更全面，更灵活的绩效评估技术。平衡计分卡（BS）是衡量动态系统性能的有效工具，并且具有向决策者提供适当反馈数据的成熟能力。除了供应链管理，一个相对较新的管理领域，即逆向供应链管理（RSCM），也需要一种适当的评估方法。 RSCM在许多方面与SCM有所不同，即，用于评估的标准，所涉及的高度不确定性等，不允许使用与SCM相同的评估技术。这项研究提出了一个通用的平衡计分卡来衡量供应链管理的绩效，同时为SCM定义适当的绩效指标。提供了记分卡原型ESCAPE来演示评估过程。

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