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Strategic outsourcing performance management

机译:战略外包绩效管理

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摘要

In response to increased levels of global competition, organisations are using outsourcing to concentrate their resources on core competences. Hence, they improve the effectiveness of core competences whilst they deliver the responsibilities of non-core functions to specialised organisations. This paper presents a framework for a performance management system to manage both the supplier and outsourcing in a strategic outsourcing situation. It argues that the presented system, based in a cause and effect structure of measures, can effectively manage strategic outsourcing and its provision, whilst improving the communication between the two involved organisations.
机译:为了应对全球竞争水平的提高,组织正在使用外包来将资源集中在核心能力上。因此,他们提高了核心能力的有效性,同时又将非核心职能的职责交付给专业组织。本文提出了一种绩效管理系统的框架,该系统可以在战略外包情况下同时管理供应商和外包。它认为,所提出的系统基于措施的因果结构,可以有效地管理战略外包及其提供,同时改善两个参与组织之间的沟通。

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