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Improving Interaction in Integrated Chronic Care Management

机译:改善慢性综合护理管理中的互动

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Health and social care services are under increasing pressure to come up with adequate solutions to manage the demand and supply equation. Integrated care is one way to deal with this wicked problem, but new approaches and service implementation strategies are necessary to realize its full value and quality of outcome. Focusing on the four relevant 'blocks of interaction' identified by Prahalad and Ramaswamy, the paper examines the key role of information and communication technology (ICT) in facilitating the integrated care effort. It then develops those insights into a set of DART-informed guiding principles of practical use to decision-makers and IS/IT developers in the design of resource integration mechanisms for the management of chronic care settings. The paper uses home care services as a blueprint.
机译:卫生和社会护理服务面临越来越大的压力,要求他们提出适当的解决方案来管理供需平衡。综合护理是解决这个严重问题的一种方法,但是要实现其全部价值和结果质量,必须采用新的方法和服务实施策略。着眼于Prahalad和Ramaswamy所确定的四个相关的“相互作用模块”,本文研究了信息和通信技术(ICT)在促进综合护理工作中的关键作用。然后,它将这些见解发展为一组DART知情的指导原则,供决策者和IS / IT开发人员在设计用于管理慢性病的资源整合机制时实际使用。本文将家庭护理服务用作蓝图。

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