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首页> 外文会议>IFIP 180; IFIP(International Federation for Information Processing) TC8 WG8.6 International Working Conference; 20050508-11; Atlanta,GA(US) >CROSSING THE CHASM IN SOFTWARE PROCESS IMPROVEMENT
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CROSSING THE CHASM IN SOFTWARE PROCESS IMPROVEMENT

机译：跨软件过程改进

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摘要

Software process improvement (SPI) is a well-known approach to enhance software quality and business efficiency. The approach has been widely used, discussed, adopted, and criticized within the software community since Watts Humphrey's introduction of SPI in 1989. SPI is a particular instance of diffusion of innovations. One challenging difficulty within diffusion ofinnovations is crossing the chasm between early adopters and early majority. To explore this issue in relation to SPI, we have studied an initiative implementing a new change request process and tool at the telecom company Ericsson AB in Gothenburg, Sweden. An action research approach was adopted with the double purpose of supporting the SPI initiative toward success while at the same time learning about tactics that SPI change agents can adopt to successfully cross the chasm. The study identifies a tactic, the guerrilla tactic, that SPI change agents can use to successfully cross the chasm and it discusses lessons from practicing this tactic in relation to the SPI and diffusion of innovation literature.
机译：软件过程改进（SPI）是提高软件质量和业务效率的众所周知的方法。自Watts Humphrey于1989年引入SPI以来，该方法已在软件界广泛使用，讨论，采用和批评。SPI是创新扩散的一个特殊实例。创新传播中的一个挑战性难题是跨越早期采用者和早期多数人之间的鸿沟。为了探讨与SPI相关的问题，我们在瑞典哥德堡的爱立信AB公司研究了一项实施新变更请求流程和工具的计划。采取了一项行动研究方法，其双重目的是支持SPI倡议走向成功，同时了解SPI变革推动者可以采取的成功克服鸿沟的策略。该研究确定了一种策略，即游击策略，SPI变革推动者可以使用该策略成功克服鸿沟，并讨论了与SPI和创新文献的传播有关的实践策略。

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