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首页> 外文会议>IFIP(International Federation for Information Processing) TC8 WG8.2 International Working Conference; 20080810-13; Toronto(CA) >Information Technology Outsourcing In The Service Economy: Client Maturity and Knowledge/Power Asymmetries
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Information Technology Outsourcing In The Service Economy: Client Maturity and Knowledge/Power Asymmetries

机译：服务经济中的信息技术外包：客户成熟度和知识/权力不对称

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摘要

The service economy calls for a new, interdisciplinary methodology for defining and valuing information technology services outsourcing needs. Parameters such as ill-informed provider selection and poor contract management have hitherto dominated the IT consulting literature, yet have offered inadequate explanations to the high failure rates in global outsourcing arrangements. This paper takes a different approach in examining the causes of the problem; we discuss the knowledge and power asymmetries that appear to prevent both parties from realizing potential benefits in the market. The concept of self-knowledge as opposed to relationship management is suggested. We posit that knowledge/power asymmetries can be better comprehendedwhen the two parties are considered as interacting entities that influence each other in a dynamic way. Under this spectrum, we discuss the value of a client-focused maturity assessment in realizing potential outsourcing benefits.
机译：服务经济要求一种新的，跨学科的方法来定义和评估信息技术服务外包需求。迄今为止，诸如信息不灵通的供应商选择和糟糕的合同管理之类的参数一直主导着IT咨询文献，但对全球外包安排中的高失败率却没有提供充分的解释。本文采用了不同的方法来检查问题的原因。我们讨论了知识和权力的不对称性，它们似乎阻止了双方实现市场中的潜在利益。提出了与关系管理相反的自我知识的概念。我们认为，当两方被视为以动态方式相互影响的相互作用实体时，可以更好地理解知识/权力的不对称性。在此范围内，我们讨论了以客户为中心的成熟度评估在实现潜在外包收益中的价值。

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