• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文会议>Information Networking: Advances in Data Communications and Wireless Networks; Lecture Notes in Computer Science; 3961 >Voice Logging and Search Technology in IP Telephony Call Center
【24h】

Voice Logging and Search Technology in IP Telephony Call Center

机译：IP电话呼叫中心中的语音记录和搜索技术

获取原文
获取原文并翻译 | 示例
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

The Computer Telephony Integration system using VoIP has various usefullness. In particular, the demand for preservation and practical use of real-time voice information for telephone applications, is high in recent years. In the present paper, we investigate the voice logging system using a mid-scale IP phone call center having approximately 20 seats. The proposed system is characterized by the following four points: (1) reduction of packet loss and the impact thereof, (2) speech recognition technology to generate text information, (3) technology for dividing voice streams into paragraphs, and (4) the ability to treat voice and text seamlessly. The proposed system is evaluated by developing a prototype system that is equipped with the above features. Based on the results, a high recognition rate and telephone call preservation was achieved for 20 seats.
机译：使用VoIP的计算机电话集成系统具有多种用途。特别地，近年来对于电话应用的实时语音信息的保存和实际使用的需求很高。在本文中，我们研究了使用具有大约20个座位的中型IP电话呼叫中心的语音记录系统。所提出的系统的特征在于以下四个方面：（1）减少分组丢失及其影响，（2）语音识别技术以生成文本信息，（3）将语音流划分为段落的技术，以及（4）无缝处理语音和文本的能力。通过开发配备了上述功能的原型系统对提出的系统进行评估。根据结果​​，实现了20个席位的高识别率和电话呼叫保留。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号