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Need for Usability and Wish for Mobility: Case Study of Client End Applications for Primary Healthcare Providers in Croatia

机译：对可用性的需求和对移动的愿望：克罗地亚初级医疗保健提供者的客户端应用案例研究

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摘要

In the Croatian e-Health system, client end applications for primary healthcare providers must undergo the process of official approval. This process is based on verifying both content and format of messages used in client software for data exchange with the central part of the integral information system. However, there are no formal specifications, nor design guidelines concerning usability and overall user experience. In this paper, we reveal a number of UI usability issues in existing client applications that represent the source of enlarged interaction burden and user displeasure when working with client software. Furthermore, we propose a UI lightweight prototype model, based on both conducted investigation and well known usability guidelines, adding the value of its potentiality for usage in the mobile domain. End users supported our model design, by emphasizing its simplicity and better usability, as well as by showing eagerness for prototype implementation for mobile devices such as smartphones and/or tablets.
机译：在克罗地亚电子卫生系统中，初级医疗保健提供者的客户端应用程序必须经过官方批准。此过程基于验证客户端软件中用于与集成信息系统的中央部分进行数据交换的消息的内容和格式。但是，没有正式的规范，也没有关于可用性和整体用户体验的设计准则。在本文中，我们揭示了现有客户端应用程序中的许多UI可用性问题，这些问题代表了使用客户端软件时交互负担增加和用户不满意的根源。此外，我们基于进行的调查和众所周知的可用性准则，提出了一个UI轻量级原型模型，从而增加了其在移动领域中使用潜力的价值。最终用户通过强调模型的简单性和更好的可用性，以及对智能手机和/或平板电脑等移动设备的原型实现的渴望，来支持我们的模型设计。

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