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Toward Value Creation in e-Governance Through Digitalization - An Industry-Based Approach

机译：通过数字化实现电子政务的价值创造-一种基于行业的方法

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Digitalization as trend had matured considerably in the recent years and changed customer expectations in industry as well as end-user environments. The citizens and (state) governance relation is not exempt from this trend. While the importance of digitalization remains in the forefront of the attention, management takes more conscious decisions on digitalization initiatives. In the emergence of changing, break-through and disruptive business models, organizations are challenged in their self-definition and are forced to reflect on their legacy operating model. Information Technology (IT) departments may become the engines of the current sentiment if they master the transformation of their role and position in the Organizational Development efforts. In order to achieve this, Information Technology Leaders need to manage between multiple disrupting fronts: develop understanding and create a coalition for integrated organizational development, while needing to transform their department to meet today's challenges, at times when technology solutions are becoming 'everyone's' business in the organizations. The key success factor is the right approach to leveraging on opportunities opened by new digital means as well as managing the demand from, and the implied human side impact on, their customer: the (governance) organization. This practitioner paper offers a response by reflecting on relevant models describing an integrated approach and validates certain assumptions based on the experience of a pilot implementation of the Integrated Change Management model.
机译：近年来，数字化趋势已日趋成熟，并改变了行业以及最终用户环境中客户的期望。公民和（州）治理关系不能免于这种趋势。尽管数字化的重要性仍然是人们关注的焦点，但是管理人员在数字化计划方面做出了更加自觉的决策。在不断变化，突破和破坏性的业务模式中，组织面临自我定义方面的挑战，并被迫反思其原有的运营模式。如果信息技术（IT）部门掌握了组织发展工作中角色和位置的转变，它们可能会成为当前情绪的引擎。为了实现这一目标，信息技术领导者需要在多个颠覆性领域之间进行管理：在技术解决方案正在成为“每个人的业务”时，需要发展自己的部门以应对当今的挑战，同时发展部门的理解并为整合的组织发展建立联盟。在组织中。成功的关键因素是正确的方法，以利用新的数字方式带来的机遇，以及管理（治理）组织的客户的需求以及对客户的隐含影响。该从业者论文通过对描述集成方法的相关模型进行思考来提供响应，并基于集成变更管理模型的试点实施经验来验证某些假设。

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