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Comprehensive Evaluation of Power Supply Quality for Power Sale Companies Considering Customized Service

机译：考虑定制服务的售电公司供电质量综合评价

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摘要

In the environment of retail electricity market, different types of power sale companies exist and electricity customers are given more options to choose proper companies according to their own demands. Under this circumstance, a comprehensive evaluation of power supply quality (1SQ) for power sale companies may provide a good reference for customers, as well as incentive companies to improve their PSQ level to gain more market shares. In this paper, focusing on power supply quality, a comprehensive evaluation method for power sale companies is proposed, including both objective scientific evaluation and subjective opinion from customers with universal and customized services. Firstly, an evaluation index system of power supply quality is formulated, including indices of power quality, reliability, economy, service quality and market share. Then, DEMATEL-ANP-antientropy and grey correlation evaluation methods are adopted, and subjective opinion from customers with different services are reflected in the form of weights. Finally, while displaying evaluation results, both benchmarking among all companies in the same evaluation cycle and comparison between results of a certain company in different cycles are presented and discussed. Case study results demonstrated that the proposed comprehensive evaluation methods can reflect both objective overall performance and subjective evaluation of power companies, providing a more comprehensive and dynamic comparison for different companies in the perspective of PSQ.
机译：在电力零售市场的环境中，存在着不同类型的电力销售公司，电力客户可以根据自己的需求选择更多合适的公司。在这种情况下，对电力销售公司的电源质量（1SQ）进行综合评估可能为客户提供良好的参考，也可以激励公司提高PSQ水平以获得更多的市场份额。本文针对供电质量，提出了一种针对电力销售公司的综合评价方法，包括客观科学的评价和来自客户的具有普遍性和个性化服务的主观意见。首先，建立了电源质量评价指标体系，包括电源质量，可靠性，经济性，服务质量和市场份额指标。然后，采用DEMATEL-ANP蚁群法和灰色关联度评价方法，以权重的形式反映不同服务客户的主观意见。最后，在显示评估结果的同时，介绍并讨论了在同一评估周期内所有公司之间的基准测试以及某公司在不同周期内的结果之间的比较。案例研究结果表明，所提出的综合评价方法可以反映电力公司的客观总体绩效和主观评价，从而从PSQ的角度为不同公司提供更全面，动态的比较。

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