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首页> 外文会议>International Conference on Business Process Management(BPM 2005); 20050905-08; Nancy(FR) >A Human-Oriented Tuning of Workflow Management Systems
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A Human-Oriented Tuning of Workflow Management Systems

机译：以人为本的工作流管理系统优化

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摘要

Workflow Management Systems (WfMS's) offer a tremendous potential for organizations. Shorter lead times, less mistakes in work handoffs, and a better insight into process execution are some of the most notable advantages experienced in practice. At the same time, the introduction of these systems on the work floor undoubtedly brings great changes in the way that professionals work. If a WfMS's work coordination is experienced as too rigid or mechanistic, this may negatively affect employees' motivation, performance and satisfaction. In this paper, we propose a set of measures to "tune" functioning workflow systems and minimize such effects. The measures we propose do not require undue cost, time, or organizational changes, as they characteristically lie within the configuration options of a WfMS. We have asked an expert panel to select and validate the 6 most promising measures, which we present in this paper. Prom our evaluation of three commercial WfMS's, we conclude that it depends on the specific system to what level these general measures can be easily implemented.
机译：工作流管理系统（WfMS's）为组织提供了巨大的潜力。缩短交货时间，减少工作交接中的错误以及更好地了解流程执行是实践中最明显的优势。同时，在工作场所引入这些系统无疑给专业人员的工作方式带来了巨大的变化。如果WfMS的工作协调过于僵化或过于机械化，则可能会对员工的动力，绩效和满意度产生负面影响。在本文中，我们提出了一套措施来“调整”运行中的工作流系统并使这些影响最小化。我们建议的措施不需要不必要的成本，时间或组织变更，因为它们通常位于WfMS的配置选项之内。我们已经请一个专家小组来选择和验证我们在本文中介绍的6种最有希望的措施。在对三个商业WfMS进行评估时，我们得出结论，这取决于特定的系统，这些常规措施可以轻松实施到什么级别。

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