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首页> 外文会议>International Conference on Cybernetics and Information Technologies, Systems and Applications(CITSA2004) and 10th International Conference on Information Systems Analysis and Synthesis(ISAS2004) vol.1 >Bridging the gap between Enterprises and Mobility through Network IT integration
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Bridging the gap between Enterprises and Mobility through Network IT integration

机译：通过网络IT集成弥合企业与移动性之间的鸿沟

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摘要

Over the last decade, CRM investments slowed down considerably mainly due to expensive implementations with considerable human and capital requirements but not justifiable return on those investments. And this phenomenon is not just happening in big companies with substantial budgets, is also true in smaller medium enterprises as is evidenced by the popularity of hosted solutions.rnNow, the trend is to find ways to increase the leverage of previous investments by increased usage and automation, and along with it, the needs of increased integration with networks and other infrastructure have come around.rnThis paper introduces the concepts of Network-IT integration that can help businesses realize increased value from their investments in Enterprise and IT software. The paper focuses on trends and patterns of Network-IT integration (also referred as extended enterprise) and the increased value of enterprise software for road warrior and remote employee segments. Some solutions already exist in the market in this space like Intelligent Call Routing, but this paper describes innovative applications of network-IT integration.
机译：在过去的十年中，CRM投资大幅放缓的主要原因是昂贵的实施以及大量的人力和资本需求，但这些投资的回报并不合理。而且，这种现象不仅发生在预算充裕的大公司中，在中小型企业中也是如此，托管解决方案的流行证明了这一点。现在，趋势是寻找方法，通过增加使用率和使用率来增加先前投资的杠杆作用。自动化以及随之而来的与网络和其他基础架构的集成需求不断增加。本文介绍了Network-IT集成的概念，这些概念可以帮助企业从对Enterprise和IT软件的投资中实现增值。本文着重于Network-IT集成的趋势和模式（也称为扩展企业）以及企业软件在公路战士和远程员工细分市场中的增值。市场上已经有一些解决方案，例如智能呼叫路由，但是本文描述了网络IT集成的创新应用。

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