PROCESS MANAGEMENT AND INFORMATION QUALITY: How IMPROVING INFORMATION PRODUCTION PROCESSES IMPROVES INFORMATION (PRODUCT) QUALITY

机译：过程管理和信息质量：改进信息生产过程如何提高信息（产品）质量

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Information quality is outcome of managed processes. Defective data is the symptom of broken processes. Unnecessary redundant data and transforming interfaces reflect sub-optimized processes that contain waste and are sources where errors may be introduced. The goal of information quality is to eliminate waste of information scrap and rework, unnecessary processing, and to increase business effectiveness by increasing customer satisfaction (both in the organizations products and services, and in the information it provides to internal and external information customers). By managing the processes across the information value chains, one eliminates unnecessary costs, increases customer satisfaction and with it customer lifetime value.

机译：信息质量是托管流程的结果。数据不良是过程中断的征兆。不必要的冗余数据和转换接口反映了未优化的过程，这些过程包含浪费，并且是可能引入错误的来源。信息质量的目标是消除信息废料和返工的浪费，不必要的处理，并通过提高客户满意度（在组织的产品和服务以及向内部和外部信息客户提供的信息中）提高业务效率。通过管理信息价值链中的流程，可以消除不必要的成本，提高客户满意度，并提高客户的生命周期价值。

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来源
《International Conference on Information Quality(IQ-02); 20021108-20021110; Cambridge,MA; US》|2002年|P.206-209|共4页
会议地点 Cambridge MA(US);Cambridge MA(US)
作者
Larry P. English;
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作者单位

Information Impact International, Inc.;

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会议组织
原文格式 PDF
正文语种 eng
中图分类信息处理（信息加工）;
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PROCESS MANAGEMENT AND INFORMATION QUALITY: How IMPROVING INFORMATION PRODUCTION PROCESSES IMPROVES INFORMATION (PRODUCT) QUALITY

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