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首页> 外文会议>International Conference on Innovation amp; Management vol.1; 20061202-03; >Discussion on the Application of Customer Satisfaction Degree of Telecom Operators in China
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Discussion on the Application of Customer Satisfaction Degree of Telecom Operators in China

机译：浅谈中国电信运营商客户满意度的应用

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摘要

China Mobile took the lead in adopting customer satisfaction (CS for short) indexes in 2001 for measurement and evaluation over the work of its subsidiary companies and took the results as the basis for check and examination. China Mobile is a case, through which, we can analyze that: telecom operators set up their work on the basis of CS measurement and evaluation result. There are major factors influencing the CS of telecom operators. The text involves the discussion on the application of CS degree of telecom operators in China; while considerations are taken on CS from the perspective of a telecom operator.
机译：中国移动在2001年率先采用了客户满意度（简称CS）指标来衡量和评估其子公司的工作，并以此为基础进行检查和检查。中国移动就是一个案例，通过它我们可以分析：电信运营商根据CS评估和评估结果进行工作。影响电信运营商服务质量的主要因素。本文讨论了中国电信运营商CS学位的应用。同时从电信运营商的角度考虑CS。

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