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首页> 外文会议>International Conference on Service Systems and Service Management(ICSSSM'04) vol.2; 20040719-21; Beijing(CN) >Doctor-patient Relationship Crisis Research Based on Cooperation Management Theory
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Doctor-patient Relationship Crisis Research Based on Cooperation Management Theory

机译：基于合作管理理论的医患关系危机研究

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摘要

Now the medical treatment realm faces potential or emerging doctor-patient relationship crisis. Based on the research about cooperation management theory and deeply analyses on doctor-patient relationship, it is pointed out in this paper that, the crisis can not be thoroughly solved by development of medical technology or improving doctor's medical treatment abilities or supporting by medical diagnosis expert system, and the key method to overcome the conjunctures is to improve the cooperation between doctors and patients. This paper begins with an introduction of medical crisis, the work that we have done to cope with medical crisis and the puzzle we faces, then goes to analysis on the fundamental reasons leading to doctor-patient relationship crisis. Furthermore cooperation management theory is outlined. Finally, based on the cooperation management theory, the model of "3S1M"is presented to improve doctor-patient relationship and advancing the degree of patient's satisfaction.
机译：现在的医疗领域正面临潜在的或正在出现的医患关系危机。在对合作管理理论的研究和对医患关系的深入分析的基础上，指出通过医疗技术的发展，医生的治疗能力的提高或医学诊断专家的支持无法彻底解决危机。系统，克服这一难题的关键方法是改善医患之间的合作。本文首先介绍了医疗危机，我们为应对医疗危机所做的工作以及我们面临的难题，然后对导致医患关系危机的根本原因进行了分析。此外，概述了合作管理理论。最后，基于合作管理理论，提出了“ 3S1M”模型，以改善医患关系，提高患者的满意度。

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