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首页> 外文会议>International Conference on Systems, Development and Self-Organization; 20021130-1201; Beijing(CN) >On Service Systems Engineering
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On Service Systems Engineering

机译：服务系统工程

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摘要

A case is made herein for further developing a branch of systems engineering that focuses on problems and issues which arise in the service sector. We augur for this special focus not only because of the size and importance of the service sector but also because of the unique opportunities that systems engineering can exploit in the production and delivery of services. We begin by considering the economic, technological and demographic contexts within which the service sector has flourished; we then address both services, especially emerging services, and systems engineering, followed by a discussion of how to advance the field of service systems engineering, and concluding with several remarks. In particular, a number of service systems engineering methods are identified to enhance the production and delivery of services, especially taking advantage of the unique features that characterize services - namely, services, especially emerging services, are information-driven, customer-centric, e-oriented, and productivity-focused.
机译：本文提出了进一步开发系统工程分支的理由，该分支着重于服务部门中出现的问题。我们特别关注这个重点，不仅因为服务部门的规模和重要性，还因为系统工程可以在服务的生产和交付中利用独特的机会。我们首先考虑服务业蓬勃发展的经济，技术和人口环境；然后，我们将同时讨论服务（尤其是新兴服务）和系统工程，然后讨论如何扩展服务系统工程领域，并在最后总结几句话。尤其是，已经确定了多种服务系统工程方法来增强服务的生产和交付，尤其是利用表征服务的独特功能-即服务，尤其是新兴服务是信息驱动的，以客户为中心的，例如专注于生产力。

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