Library Service-New Think and New Tactics

机译：图书馆服务-新思维新策略

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The ultimate goal of the library is to provide the good or even excellent service to the readers. These authors want to analyze the excellent service connotation of "SERVICE" for a literal interpretation, the formation of quality service and the reader's point of view. We propose the measures of paying attention to, as well as satisfying, the readers' expectations, implementing the strategy of librarians satisfactory, deepening the service connotation, and building a harmonious service environment. This paper gives a discussion on how to privide excellent service in a university library.

机译：图书馆的最终目标是为读者提供优质甚至优质的服务。这些作者希望通过分析“ SERVICE”的出色服务内涵来进行字面解释，优质服务的形成和读者的观点。我们提出了关注和满足读者期望的措施，实施令人满意的图书馆员战略，深化服务内涵，营造和谐的服务环境。本文讨论了如何在大学图书馆中实现优质服务。

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来源
《International Forum of Knowledge as a Service(2010知识服务国际论坛）》|2010年|p.175-179|共5页
会议地点 Xiamen(CN)
作者
Li Haiying; Wang Na;
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作者单位

Library, Northeast Forestry University, Harbin 150040, China;

College of Engineering and Technology, Northeast Forestry University, Harbin 150040, China;

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会议组织
原文格式 PDF
正文语种 eng
中图分类
关键词
Library; Excellent service; Service quality;

机译：图书馆;优质的服务;服务质量;

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Library Service-New Think and New Tactics

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