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Identifying the Features of Friendly User Interfaces from Emotional Perspectives

机译：从情感角度识别友好用户界面的功能

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摘要

Ever since people considered "user-friendly" as the key requirement of user interfaces, the term had been used in many cases. However, what do people really mean by saying an interface is user-friendly remains vague. In order to achieve successful user interface design, the requirements have to be precise and well-documented for designers. Therefore, the objective of this research is to identify the features that contribute to friendly user interfaces. A survey of user experiences was conducted to collect the cases of interactions and the emotional responses of users. After protocol analysis of these data, twenty features that contributed to positive emotions were identified. These features were further categorized into six groups, i.e., Ease of use, Reliability, Inclusiveness, Tolerance, Considerateness, and Attractiveness. The features with two levels of hierarchy could serve as a checklist to guide design. Furthermore, the checklist was applied to a case study, in which a bar table prototype with a multi-touch screen was evaluated by a focus group. The result showed that the requirements of design improvement could be determined systematically with the help of such a checklist.
机译：自从人们认为“用户友好”是用户界面的关键要求以来，在许多情况下都使用了该术语。但是，人们所说的界面友好对用户的真正含义仍然含糊不清。为了实现成功的用户界面设计，要求必须精确，并为设计人员提供充分的文档记录。因此，本研究的目的是确定有助于友好用户界面的功能。进行了用户体验调查，以收集用户交互和案例。在对这些数据进行协议分析后，确定了有助于积极情绪的二十个特征。这些特征被进一步分为六类，即易用性，可靠性，包容性，宽容性，体贴性和吸引力。具有两个层次结构的要素可以用作指导设计的清单。此外，清单还用于案例研究，其中焦点小组评估了具有多点触摸屏的酒吧桌原型。结果表明，借助这样的清单，可以系统地确定设计改进的要求。

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  • 来源
  • 会议地点 Orlando FL(US);Orlando FL(US);Orlando FL(US);Orlando FL(US)
  • 作者

    Li-Chieh Chen; Po-Ying Chu; Yun-Maw Cheng;

  • 作者单位

    Department of Industrial Design Tatung University, No.40, Sec. 3, Zhongshan N. Rd. Zhongshan District, Taipei City, 104, Taiwan, R.O.C.;

    Department of Media Design Tatung University, No.40, Sec. 3, Zhongshan N. Rd. Zhongshan District, Taipei City, 104, Taiwan, R.O.C.;

    Department of Computer Science and Engineering,Tatung University, No.40, Sec. 3, Zhongshan N. Rd. Zhongshan District, Taipei City, 104, Taiwan, R.O.C.;

  • 会议组织
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 自动化系统理论;
  • 关键词

    user friendly; user interface design; emotional design;

    机译：方便使用的;用户界面设计；情感设计;

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