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Towards Data-Driven Product Development: A Multiple Case Study on Post-deployment Data Usage in Software-Intensive Embedded Systems

机译：走向数据驱动型产品开发：软件密集型嵌入式系统中部署后数据使用的多案例研究

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摘要

Today, products within telecommunication, transportation, consumer electronics, home automation, security etc. involve an increasing amount of software. As a result, organizations that have a tradition within hardware development are transforming to become software-intensive organizations. This implies products where software constitutes the majority of functionality, costs, future investments, and potential. While this shift poses a number of challenges, it brings with it opportunities as well. One of these opportunities is to collect product data in order to learn about product use, to inform product management decisions, and for improving already deployed products. In this paper, we focus on the opportunity to use post-deployment data, i.e. data that is generated while products are used, as a basis for product improvement and new product development. We do so by studying three software development companies involved in large-scale development of embedded software. In our study, we highlight limitations in post-deployment data usage and we conclude that post-deployment data remains an untapped resource for most companies. The contribution of the paper is two-fold. First, we present key opportunities for more effective product development based on post-deployment data usage. Second, we propose a framework for organizations interested in advancing their use of post-deployment product data.
机译：如今，电信，运输，消费电子，家庭自动化，安全等领域的产品涉及越来越多的软件。结果，在硬件开发方面具有传统的组织正在转变为软件密集型组织。这意味着产品中软件构成了功能，成本，未来投资和潜力的主要部分。尽管这种转变带来了许多挑战，但也带来了机遇。这些机会之一就是收集产品数据，以了解产品使用，告知产品管理决策并改善已部署的产品。在本文中，我们专注于使用部署后数据（即在使用产品时生成的数据）作为产品改进和新产品开发的基础的机会。为此，我们研究了三个从事嵌入式软件大规模开发的软件开发公司。在我们的研究中，我们强调了部署后数据使用的局限性，并得出结论，部署后数据对于大多数公司而言仍是未开发的资源。本文的贡献是双重的。首先，我们根据部署后的数据使用情况提供了更有效的产品开发的关键机会。其次，我们为有兴趣促进部署后产品数据使用的组织提出了一个框架。

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