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Automatic Classification of Personal Conflict Styles in Conflict Resolution

机译：解决冲突中的个人冲突样式的自动分类

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摘要

The use of technology to support conflict resolution is nowadays well established. Moreover, technological solutions are not only used to solve traditional conflicts but also to solve conflicts that emerge in virtual environments. Therefore, a new field of research has been developing in which the use of Artificial Intelligence techniques can significantly improve the conflict resolution process. In this paper we focus on developing conflict resolution models that are able to classify the disputant parties according to their personal conflict style. Moreover, we present a dynamic conflict resolution model that is able to use that information to adapt strategies in real time according to significant changes in the context of interaction. To do it we follow a novel approach in which an intelligent environment supports the lifecycle of the conflict resolution model with the provision of important context knowledge.
机译：如今，使用技术来支持冲突解决已经很成熟。此外，技术解决方案不仅用于解决传统冲突，而且还用于解决虚拟环境中出现的冲突。因此，正在开发一个新的研究领域，其中人工智能技术的使用可以显着改善解决冲突的过程。在本文中，我们着重于开发解决冲突的模型，该模型能够根据争端各方的个人冲突风格对其进行分类。此外，我们提出了一个动态冲突解决模型，该模型能够根据交互上下文中的重大变化使用该信息实时地调整策略。为此，我们采用一种新颖的方法，其中智能环境通过提供重要的上下文知识来支持冲突解决模型的生命周期。

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