Developing the professional competency indicators for the intellectual property service industry - an approach with the interpretive structural modeling and analytic network process

机译：为知识产权服务业开发专业能力指标-一种解释性结构建模和分析网络过程的方法

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Intellectual property (IP)s' importance increases and is in a fast-developing phase. However, there is still lacking of good professional service capability indicators for guiding IP agencies and employees. This study focuses on developing the professional IP service industry framework, for evaluating the service quality. Based on the theory of service quality and IP business types, indicators of the framework were proposed and modified after experts' survey. In addition, after using interpretive structural modeling and analytic network process to explore the relationship between indicators then we suggest a comprehensive framework. These professional competency indicators can provide a guideline for evaluating the service quality offered by IP agencies, moreover for enhancing IP industry's competitive advantages.

机译：知识产权（IP）的重要性正在提高，并且处于快速发展阶段。但是，仍然缺乏良好的专业服务能力指标来指导知识产权代理机构和雇员。这项研究的重点是开发专业的IP服务行业框架，以评估服务质量。根据服务质量和IP业务类型的理论，在专家调查后提出并修改了该框架的指标。此外，在使用解释性结构建模和分析网络过程探索指标之间的关系之后，我们提出了一个综合框架。这些专业能力指标可为评估IP代理机构提供的服务质量提供指南，此外还可增强IP行业的竞争优势。

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来源
《Management of Innovation and Technology (ICMIT), 2012 IEEE International Conference on》|2012年|p.577- 582|共6页
会议地点 Bali(ID)
作者
Tsai C. T.; Lin C. C.; Kuo Andy;
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作者单位

Institute of Management of Technology, Feng Chia University, Taichung, Taiwan;

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原文格式 PDF
正文语种 eng
中图分类工业技术发展与革新;
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Developing the professional competency indicators for the intellectual property service industry - an approach with the interpretive structural modeling and analytic network process

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