Much has been written and argued about the implications of on-line services such as the Internet and World Wide Web (WWW) for the travel industry, and especially for travel agents where consequences such as dishintermediation, reintermediation, and a resulting decline in value for some travel suppliers hold a serious threat for travel agents (2,190,11,16). For the travel industry which functions within an extremely information-intensive environment, the Intenet, at the smae time, becomes an important vehicle for commercial awareness and service delivery.
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