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首页> 外文会议>Human Factors and Ergonomics Society annual meeting >USING A WEB-BASED TEST TO MEASURE THE IMPACT OF NOISE ON KNOWLEDGE WORKERS’ PRODUCTIVITY
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USING A WEB-BASED TEST TO MEASURE THE IMPACT OF NOISE ON KNOWLEDGE WORKERS’ PRODUCTIVITY

机译：使用基于Web的测试来衡量噪声对知识工作者生产率的影响

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An important goal of both management scientists and human factors researchers is practical, objective measurement and comparison of changes in knowledge- worker productivity that result from proposed workplace improvements. But the cost of disrupting employees to measure their performance is often prohibitive when longitudinal field studies are used. Drawing on work done in the early 1980’s the research team developed and administered a brief, standardized, web- based test that measures cognitive operations typical of knowledge work instead of actual workday tasks. The test was administered to 136 experienced knowledge workers in the Boston area using an experimental design with speech privacy technology (SPS) as the independent variable. The team collected data on subjects’ performance with respect to speed, accuracy, retention and several self- reporting measures. The results of this short, web-based test are consistent with earlier longitudinal studies on the impact of speech privacy technology and demonstrate that knowledge worker productivity can be accurately and precisely modeled and measured in a non-disruptive manner using web-based, surrogate tasks in a manner that is useful to decision makers.
机译：管理科学家和人为因素研究者的一个重要目标是进行实用，客观的测量并比较提议的工作场所改善所导致的知识工作者生产率的变化。但是，当使用纵向实地研究时，破坏员工以衡量其绩效的成本通常是高得令人望而却步的。利用1980年代初期所做的工作，研究团队开发并管理了一个简短的，基于Web的标准化测试，该测试可测量知识型工作的典型认知操作，而不是实际的工作日任务。使用以语音隐私技术（SPS）作为自变量的实验设计，对波士顿地区的136名经验丰富的知识工人进行了该测试。该团队收集了有关受试者表现的数据，包括速度，准确性，保留率和多项自我报告指标。基于Web的简短测试的结果与早期关于语音隐私技术的影响的纵向研究一致，并表明可以使用基于Web的替代任务以无中断的方式准确，准确地建模和衡量知识工作者的生产率。以对决策者有用的方式。

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