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首页> 外文会议>International conference on transportation engineering;ICTE 2009 >Evaluation Method of Customer Satisfaction in Public Transit Based on Cloud Model
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Evaluation Method of Customer Satisfaction in Public Transit Based on Cloud Model

机译：基于云模型的公交用户满意度评价方法

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摘要

The development status of urban public transportation, one component of the public services system, directly reflects the urban travel conditions and the overall level of urban development. Evaluating the satisfaction of public transportation service from passengers' point of view is helpful to improvement of the level of services of the urban public transportation systems. Firstly, the evaluation index system of public transportation's satisfaction degree is put forward. Then based on cloud model, which is an effective tool in transforming between qualitative concepts and their quantitative expressions, a comprehensive evaluation model is constructed. In this evaluation model, fuzzy and random qualitative concepts are integrated, uncertainty expressions are mapped to different cloud particles, variations of weight are mapped to mathematical expectation of cloud, and the satisfaction degree of public transportation is evaluated. Finally, it is proved that the evaluation model is efficient and effective by an applicative example.
机译：城市公共交通的发展状况是公共服务体系的组成部分，直接反映了城市出行条件和城市总体发展水平。从乘客的角度评估公共交通服务的满意度有助于提高城市公共交通系统的服务水平。首先，提出了公共交通满意度的评价指标体系。然后基于云模型，该模型是定性概念及其定量表达之间转换的有效工具，构建了一个综合评价模型。在该评估模型中，整合了模糊和随机定性概念，将不确定性表达式映射到不同的云粒子，将权重变化映射到云的数学期望，并评估了公共交通的满意度。最后通过一个实例验证了该评价模型的有效性。

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