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首页> 外文会议>Wuhan international conference on e-business >Value Creation Based on E-Business Capabilities from the Process Perspective: Empirical Evidence from Chinese Service Enterprises
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Value Creation Based on E-Business Capabilities from the Process Perspective: Empirical Evidence from Chinese Service Enterprises

机译：过程视角下基于电子商务能力的价值创造：来自中国服务企业的经验证据

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摘要

Many service enterprises in China have deployed e-business extensively in their enterprise value chains. Much of the work on e-business value has indicated the importance of e-business capabilities in creating value for enterprises. From an e-business process view, this paper develops a model to examine the extent to which e-business capabilities impact on the performance of customer service process. The theoretical model is tested by using structural equation modeling on a dataset of 158 firms in Chinese service enterprises. This paper presents two e-business capabilities: the customer-oriented e-business capability (EBCC) and the partner-oriented e-business capability (EBCP). This study finds that EBCP is an important antecedent of EBCC for realizing the process performance, suggesting that managers pay more attention to partner-oriented e-business when applying e-business in service enterprises. This study also shows that while both e-business capabilities contribute to performance, EBCP has a much stronger effect. Our findings offer managers a framework for understanding the effect of e-business capabilities. It also contributes to the value creation literature on e-business in service enterprises.
机译：中国许多服务企业已在其企业价值链中广泛部署了电子商务。关于电子商务价值的许多工作都表明了电子商务功能在为企业创造价值中的重要性。从电子商务流程的角度来看，本文开发了一个模型来检查电子商务功能对客户服务流程绩效的影响程度。通过使用结构方程模型对中国服务企业中158家企业的数据集进行了理论模型检验。本文介绍了两种电子商务功能：面向客户的电子商务功能（EBCC）和面向合作伙伴的电子商务功能（EBCP）。这项研究发现，EBCP是实现流程绩效的EBCC的重要前提，这表明管理者在将电子商务应用于服务型企业中时更加关注面向合作伙伴的电子商务。这项研究还表明，尽管两种电子商务功能都可以提高绩效，但EBCP的作用要强得多。我们的发现为管理人员提供了一个了解电子商务功能效果的框架。它还为服务型企业的电子商务价值创造文献做出了贡献。

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