Energy managers are responsible for controlling business energy consumption. Wideradoption of energy management behavior would enable more efficient energy systems;however the costs of current energy management tools, tasks and training are beyondmany small enterprises. Efforts to support more widespread energy management wouldbenefit from better understanding the expert cognitive work performed at large enterprises.A preliminary study of this work was conducted by interview and participant observation.Energy managers apply skill in energy analysis, business management, and agreeablecommunication to cost-effectively monitor and report business-relevant energy findings.These activities are complicated by uncertainty in energy data and variability inbusiness structure, which introduce tradeoffs between costs of social data interpretationand maintenance of complex datasets and models. To help clarify debate on appropriatedesign of energy management tools, tasks, and training, we propose four human-centeredresearch topics of cues, trust, strategies, and sensors.
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