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首页> 外文会议>Americas conference on information systems;AMCIS 2011 >A Novel Fuzzy Group ANP Model for Global E-government Readiness Assessment from an e-Citizen Relationship Management Perspective
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A Novel Fuzzy Group ANP Model for Global E-government Readiness Assessment from an e-Citizen Relationship Management Perspective

机译：电子公民关系管理视角下的全球电子政务准备度评估的新型模糊群ANP模型

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摘要

E-government readiness assessment is a significant indicator in measuring citizen satisfaction levels in using E-government services. It provides an opportunity to learn about the government's strengths and weakness on the journey to excellence. Simultaneously, the main goal of E-government is to create an optimized relationship with its citizens. This paper presents an E-Government readiness assessment framework for assessing services from an e-Citizen Relationship Management (e-CiRM) perspective using fuzzy Group Analytic Network Process (FGANP) and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) approaches. The proposed framework is applicable to assess E-government readiness as the process of government assessment irrespective of size and structure, and sector. The results of this Global assessment allow governments to discern clearly its strengths and areas in which improvement can be made regarding citizen's needs.
机译：电子政务就绪评估是衡量使用电子政务服务的公民满意度的重要指标。它提供了一个机会，可以了解政府在追求卓越的过程中的优势和劣势。同时，电子政务的主要目标是与公民建立一种优化的关系。本文提出了一个电子政务准备度评估框架，该框架使用模糊组分析网络过程（FGANP）和基于与理想解决方案的相似性进行订单优先选择的技术，从电子公民关系管理（e-CiRM）角度评估服务。拟议的框架适用于评估电子政府的准备情况，这是政府评估的过程，而不论其规模，结构和部门。这项全球评估的结果使政府能够清楚地辨别其优势和可以在公民需求方面做出改进的领域。

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