Measures to enhance the hospital patient satisfaction based on perceived service quality

机译：根据感知服务质量提高医院患者满意度的措施

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This article explain the meaning of patient satisfaction and theory of perceived service quality, then combined special areas of hospital services to present ideas that: cure the disease, cost, external environment, commitments and promises, perceptions of payment, and other factors will affect the hospital's patient satisfaction. These factors propose measures and suggestions to improvement the hospital patient satisfaction.

机译：本文解释了患者满意度的含义和感知服务质量的理论，然后结合医院服务的特殊领域，提出了以下想法：治愈疾病，费用，外部环境，承诺和承诺，付款方式的感知以及其他因素将影响医疗服务的质量。医院的病人满意度。这些因素提出了改善医院患者满意度的措施和建议。

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《2011 2nd International Conference on Artificial Intelligence, Management Science and Electronic Commerce》|2011年|p.4667-4669|共3页
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Miao Song; Lvlin Zhou; Sen Wang;
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中图分类人工智能理论;管理学;
关键词
factors affecting; patient satisfaction; perceived service quality;

机译：影响因素;患者满意度;感知服务质量;

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1. THE ACUTE HOSPITAL FOODSERVICE PATIENT SATISFACTION QUESTIONNAIRE: THE DEVELOPMENT OF A VALID AND RELIABLE TOOL TO MEASURE PATIENT SATISFACTION WITH ACUTE CARE HOSPITAL FOODSERVICES [J] . SANDRA CAPRA, OLIVIA WRIGHT, MARIE SARDIE, Foodservice Research International . 2005,第1a2期

机译：急性医院食品服务患者满意度问题：开发有效且可靠的工具来评估急性护理医院食品服务的患者满意度
2. Perceived Service Quality and Patients’ Satisfaction: The Case of Wolaita Sodo University Teaching Hospital [J] . Biruktait Girma Giday European Journal of Business and Management . 2017,第4期

机译：感知服务质量和患者满意度：以沃莱塔·索多大学教学医院为例
3. Measuring the impact of perceived service quality on insured and uninsured patients' satisfaction [J] . Swapnarag Swain, Rohit Kumar Singh Measuring Business Excellence . 2021,第3期

机译：衡量感知服务质量对被保险和未经保险的患者满意度的影响
4. Measures to enhance the hospital patient satisfaction based on perceived service quality [C] . Miao Song, Lvlin Zhou, Sen Wang International Conference on Artificial Intelligence, Management Science and Electronic Commerce . 2011

机译：基于感知服务质量提升医院患者满意度的措施
5. Perceived Patient Satisfaction with Hospital Services and Interventions [D] . Abernathy, Marietta K. 2015

机译：病人对医院服务和干预的满意度
6. A facility-based study of women’ satisfaction and perceived quality of reproductive and maternal health services in the Kenya output-based approach voucher program [O] . Boniface Oyugi, Urbanus Kioko, Stephen Mbugua Kaboro, 2018

机译：基于设施的研究在肯尼亚基于产出的方法代金券计划中对妇女的满意度以及生殖和孕产妇保健服务的感知质量
7. A Comparative Analysis of Perceived Service Quality and Patient Satisfaction between Muhammadiyah Gamping and Yogyakarta Hospitals [O] . Ahmad Aulia Ghufron 2018

机译：Muhammadiyah Gamping and Yogyakarta医院的感知服务质量和患者满意度的比较分析

Measures to enhance the hospital patient satisfaction based on perceived service quality

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