Operation of service quality system in academic libraries: A case study of Wuhan University of Technology Library

机译：高校图书馆服务质量体系的运作-以武汉理工大学图书馆为例

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Providing readers with high quality information services is a forever subject for an academic library. Enhancing Total Quality Management in the academic library is not only the inevitable requirements of the era development, but also the urgent needs of scientific management of academic libraries. Using methods of document analysis and case study, this paper presents the operation of service quality system, taking Wuhan University of Technology Library (WHUTL) as example. Proposes that enhancing Total Quality Management in the academic library is the way out of improving service quality. Discusses in detail the implication of Total Quality Management, the development of quality system documentation, the implementation of service quality system, and the auditting mechanism of quality system, etc.

机译：为读者提供高质量的信息服务是高校图书馆永远的课题。加强高校图书馆全面质量管理，不仅是时代发展的必然要求，也是高校图书馆科学管理的当务之急。本文采用文献分析和案例研究的方法，以武汉理工大学图书馆（WHUTL）为例，介绍了服务质量体系的运作。提出加强高校图书馆全面质量管理是提高服务质量的出路。详细讨论全面质量管理的含义，质量体系文档的开发，服务质量体系的实施以及质量体系的审核机制等。

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《2011 2nd IEEE International Conference on Emergency Management and Management Sciences》|2011年|p.924-927|共4页
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作者
Pan Juying;
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正文语种
中图分类管理学;
关键词
Academic Library; Service Quality System; Total Quality Management;

机译：高校图书馆服务质量体系全面质量管理;

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Operation of service quality system in academic libraries: A case study of Wuhan University of Technology Library

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