Study on the Process-based Management System of Government's Service Quality

机译：基于过程的政府服务质量管理体系研究

获取原文

页面导航

摘要
著录项
相似文献
相关主题

摘要

Based on the study on the process-based quality management system, the paper considers the characteristics of management system of government's service quality and examines the effectiveness of establishing and implementing the system as well as the way to monitor the effectiveness of the system. By means of case study, we provide guidelines to establish and implement service quality management system and improve its effectiveness for governments at different levels.

机译：在对基于过程的质量管理体系进行研究的基础上，考虑了政府服务质量管理体系的特点，探讨了建立和实施政府质量管理体系的有效性，以及对体系有效性的监控方法。通过案例研究，我们为建立和实施服务质量管理体系并提高其对各级政府的有效性提供了指导。

著录项

来源
《International conference on public administration》|2011年|p.324-331|共8页
会议地点
作者
MA Hong-bo; XU Wan-qiang;
展开▼
作者单位

展开▼
会议组织
原文格式 PDF
正文语种
中图分类管理学;管理学;
关键词
Process; Process approach; Government's service quality; Management system;

机译：过程;过程方法;政府服务质量;管理体系;

相似文献

外文文献
中文文献
专利

1. A process-based framework for soil ecosystem services study and management [J] . Changhong Su, Huifang Liu, Shuai Wang The Science of the Total Environment . 2018,第JUNa15期

机译：基于过程的土壤生态系统服务研究和管理框架
2. A Model to Improve Service Quality through Integration of E-Government and Total Quality Management: A Field Study in the Jordanian Public Sector [J] . Haitham Ali Hijazi, Hanadi Salameh European Journal of Business and Management . 2014,第32期

机译：通过电子政务和全面质量管理的整合提高服务质量的模型：约旦公共部门的实地研究
3. Impact Civil Conflicts, Information Quality, System Quality and Service Quality on the Net Benefits of M-government: An Empirical Study of Farmers' Southern Region of Iraq [J] . Salih Hajem Glood, Wan Rozaini Sheik Osman, Mazlinda Mohd Nadzir Research journal of applied science, engineering and technology . 2016,第2期

机译：内在冲突，信息质量，系统质量和服务质量对移动政府的净收益的影响：伊拉克南部农民的实证研究
4. Study on the Process-based Management System of Government's Service Quality [C] . MA Hong-bo, XU Wan-qiang International conference on public administration . 2011

机译：基于过程的政府服务质量管理体系研究
5. A Model of Process-Based Automation: Cost and Quality Implications in the Medication Management Process [D] . Spaulding, Trent Joseph 2011

机译：基于过程的自动化模型：药物管理过程中的成本和质量影响
6. Do efforts to standardize assess and improve the quality of health service provision to adolescents by government-run health services in low and middle income countries lead to improvements in service-quality and service-utilization by adolescents? [O] . Venkatraman Chandra-Mouli, Subidita Chatterjee, Krishna Bose 2016

机译：低收入和中等收入国家政府运营的卫生服务机构对标准化评估和改善向青少年提供卫生服务的质量的努力是否会改善青少年的服务质量和服务使用率？
7. Trends in the Quality of Care for Medicare Beneficiaries Admitted to the Hospital With Unstable Angina 11This study was supported in part by the Patrick and Catherine Weldon Donaghue Medical Research Foundation Hartford. Dr. Krumholz is a Paul Beeson Faculty Scholar. The analyses on which this publication is based were performed under Contract Number 500-96-P549, entitled “Utilization and Quality Control Peer Review Organization for the State of Connecticut,” sponsored by the Health Care Financing Administration, Department of Health and Human Services. The content of this publication does not necessarily reflect the views or policies of the Department of Health and Human Services, nor does mention of trade names, commercial products or organizations imply endorsement by the U.S. Government. The authors assume full responsibility for the accuracy and completeness of the ideas presented. This article is a direct result of the Health Care Quality Improvement Program initiated by the Health Care Financing Administration, which has encouraged identification of quality improvement projects derived from analysis of patterns of care, and therefore required no special funding on the part of this Contractor. Ideas and contributions to the authors concerning experience in engaging with the issues presented are welcomed. [O] . Krumholz Harlan M., Philbin Daniel M., Wang Yun, 1998

机译：不稳定型心绞痛住院的医疗保险受益人的护理质量趋势11该研究部分得到了帕特里克和凯瑟琳·韦尔顿·多纳休医疗研究基金会的支持。 Krumholz博士是Paul Beeson系的学者。本出版物所依据的分析是在合同号500-96-P549下进行的，该合同的名称为“康涅狄格州使用和质量控制同行评审组织”，由卫生与公共服务部卫生保健融资管理局赞助。本出版物的内容不一定反映卫生和公共服务部的观点或政策，提及商品名称，商业产品或组织也不一定表示得到美国政府的认可。作者对所提出想法的准确性和完整性承担全部责任。本文是卫生保健筹资管理局发起的“卫生保健质量改善计划”的直接结果，该计划鼓励确定通过对护理模式进行分析而得出的质量改善项目，因此该承包商不需要任何特殊资金。欢迎作者就涉及所提出问题的经验提出想法和贡献。

Study on the Process-based Management System of Government's Service Quality

摘要

著录项

相似文献

相关主题

期刊订阅