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Enhancing Public Organizations Performance Using the New Public Management Tools: The European Model of Common Assessment Framework

机译：使用新的公共管理工具增强公共组织的绩效：欧洲共同评估框架模型

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摘要

Nowadays, the public sector is confronted, on the one hand, with the scarcity of financial resources and, on the other hand with the increasing demand of citizens for high quality public services. In this context, public managers use the New Public Management tools in order to find methods to respond to this demands in a responsible manner. In the context of public administration modernization, the quality policies are very important, aiming at providing better services to users. The implementation of these policies in the public organizations is accompanied by the emergence of concepts and perspectives such as quality, excellence, governance based on the interest of "customer -user". In this paper, we'll try to respond to these question analysing the Common Assessment Framework (CAF) a quality instrument that has been created for public organizations across Europe to help them acquire the techniques of total quality management (TQM-Total Quality Management) and to improve their performance. We'll highlight the self assessment framework of it's implementation within the european administrative space, it's principles and it's components defining the conditions in which it could be consider as an instrument of quality management in order to measure the performance of european public action.
机译：如今，公共部门一方面面临财政资源的匮乏，另一方面面对公民对高质量公共服务的日益增长的需求。在这种情况下，公共管理人员使用“新公共管理”工具来找到以负责任的方式应对这一需求的方法。在公共行政现代化的背景下，质量政策非常重要，旨在为用户提供更好的服务。在公共组织中执行这些政策的同时，还出现了基于“客户-用户”利益的概念和观点，例如质量，卓越性，治理。在本文中，我们将通过分析通用评估框架（CAF）来回答这些问题，该框架是为欧洲的公共组织创建的一种质量工具，旨在帮助他们掌握全面质量管理的技术（TQM-全面质量管理）并改善他们的表现。我们将重点介绍其在欧洲行政管理领域内实施的自我评估框架，其原则及其组成部分，这些条件定义了可以将其视为质量管理工具以衡量欧洲公共行为绩效的条件。

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