Successful user interface design for complex healthcare software systems requires a solid analysis andunderstanding of the users' workflow so that designers can create a solution that delivers the "rightinformation to the right user at the right time" thus better supporting users' tasks and workflow. In spite ofthe current availability of several successful workflow modeling notations and tools (e.g., UML, Little JIL),none of these have been widely applied by user experience (UX) designers in their day-to-day practice.This observation motivated our study of tools and practices employed by UX designers in their day-to-daywork. Our goal is to understand how designers currently capture, document, and communicate users'workflow information, and also to identify opportunities for refinement and adaptation of these approachesto their practice. In order to answer these questions, we conducted a contextual inquire, analyzing the workof designers with respect to three main concerns: process, communication and tools. The result is a set ofimplications for tool design, and a discussion of a possible method that seeks to make formal workflowmodeling more suitable for designers.
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