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Human Factors in Supply Chain Management Decision Making in Complex Logistic Scenarios

机译：复杂物流场景中供应链管理决策中的人为因素

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Human behavior in supply chains is insufficiently explored. Wrong decisions by decision makers leads to insufficient behavior and lower performance not only for the decision maker, but also for other stakeholders along the supply chain. In order to study the complex decision situation, we developed a supply chain game in which we studied experimentally the decisions of different stakeholder within the chain. 121 participants took part in a web-based supply chain game. We investigated the effects of gender, personality and technical competency on the performance within the supply chain. Also, learnability and the effect of presence of point-of-sale data are investigated. Performance depended on the position within the chain and fluctuating stock levels were observed in form of the bullwhip effect. Furthermore, we found that risk taking had an impact on the performance and that the performance improved after the first round of the game.
机译：供应链中的人类行为尚未得到充分研究。决策者的错误决策不仅会给决策者带来不足的行为，还会导致绩效下降，这不仅会给决策者带来影响，还会给供应链中的其他利益相关者带来降低的绩效。为了研究复杂的决策情况，我们开发了一个供应链博弈，其中我们通过实验研究了链中不同利益相关者的决策。 121位参与者参加了基于Web的供应链游戏。我们调查了性别，个性和技术能力对供应链绩效的影响。此外，还研究了学习能力和销售点数据存在的影响。性能取决于链中的位置，并且以牛鞭效应的形式观察到波动的库存水平。此外，我们发现冒险行为会对游戏性能产生影响，并且在游戏的第一轮之后游戏性能有所提高。

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